Cambridge L3 WLM Wordlist

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Wordlist
Unit 2 The art of management
Managing organisations
accept (verb) /əksept/
accountable (adj) /əkaυntəbl/
be accountable for
adapt to
build (verb) /bld/
change your way of working
concentrate on
cut down on (phrasal verb) /kt daÏ…n É’n/
earn (verb) /n/
encourage (verb) /nkrd/
experiment with
focus on (phrasal verb) /fəυkəs ɒn/
involved (adj) /nvÉ’lvd/
lead by /lid ba/
profit from (phrasal verb) /prÉ’ft frÉ’m/
provide (verb) /prəvad/
reduce (verb) /rdjus/
resolve (verb) /rzÉ’lv/
set up (phrasal verb) /set p/
sort out (phrasal verb) /sɔt aυt/
start (verb) /stɑt/
take advantage of
take responsibility for
take risks
treat (verb) /trit/
try out (phrasal verb) /tra aÏ…t/
Writing 1: Email, register and ‘down-toning’
Dear …
I’m sorry to say it seems there are some
problems.
Could you …?
Would it be possible …?
We need to have …
maybe (adv) /mebi/
perhaps (adv) /pəhps/
unfortunately (adv) /nfɔtʃənətli/
Do please call me if you need any further
explanation or assistance.
Best wishes
It may be that …
It seems that we should …
We must …
I suggest that we …
We will …
Is that convenient for you?
Right? If not, tell me.
If not, could you suggest …?
You must …
It might be a good idea to …
(name of person) may have to …
(name of person) must …
Unit 3 Hitting the headlines
Getting started
Break the ice
Hello, I don’t know anyone here. Do you
mind if I talk to you?
I hardly know anyone here myself.
Say who you are
My name’s …
I’m [Marcus/Jane, etc.].
I work in …
Read newspaper headlines
appear (verb) /əpər/
turn up (phrasal verb) /tn p/
arrive (verb) /ərav/
turn up (phrasal verb) /tn p/
ask for (phrasal verb) /É‘sk fÉ”
r
/
demand (verb) /dmɑnd/
comprise (verb) /kəmpraz/
consist of (phrasal verb) /kənsst ɒv/
discover (verb) /dskvÉ™
r
/
find out (phrasal verb) /fand aÏ…t/
distribute (verb) /dstrbjut/
hand out (phrasal verb) /hnd aÏ…t/
escape (verb) /skep/
get away (phrasal verb) /et əwe/
examine (verb) /zmn/
look closely at
organise (verb) /ɔənaz/
set up (phrasal verb) /set p/
resemble (verb) /rzembl/
look like /lÏ…k lak/
wed (verb) /wed/
marry (verb) /mri/
Unit 5 Financial planning
Financial planning and control
cash flow projection
financial environment
financial indicators
financial management
financial modelling
financial planning
financial reporting
income statement
profit and loss accounts
risk management
assess (verb) /əses/
borrow (verb) /bɒrəυ/
break even /brek ivən/
budget (noun) /bdt/
expenditure (noun) /kspendtʃər/
forecast (verb) /fɔkɑst/
income (noun) /Å‹km/
interest payment /ntrəst pemənt/
invest (verb) /nvest/
overrun (verb) /əυvərn/
borrow (verb) /bɒrəυ/
debt (noun) /det/
inflation (noun) /nfleʃən/
investment (noun) /nvestmənt/
lend (verb) /lend/
loan (noun) /ləυn/
market (noun) /mɑkt/
projection (noun) /prədekʃən/
risk (noun) /rsk/
Presenting 1: Progress reports
briefing (noun) /brifŋ/
The background is …
We decided …
We introduced …
We are in the middle of …
What we’ve done so far is …
We’ve already completed …
What’s next?
The next stage is …
Now we plan to …
We need to continue …
axe (verb) /ks/
dismiss (verb) /dsms/
back (verb) /bk/
support (verb) /səpɔt/
ban (verb) /bn/
prohibit (verb) /prəhbt/
boost (verb) /bust/
help (verb) /help/
deal (noun) /dil/
agreement (noun) /ərimənt/
halt (verb) /hÉ’lt/
stop (verb) /stÉ’p/
hit (verb) /ht/
badly affect
jobless (adj) /dɒbləs/
unemployment (noun)
/nmplɔmənt/
pledge (noun) /pled/
promise (noun) /prÉ’ms/
quit (verb) /kwt/
resign (verb) /rzan/
row (noun) /raÏ…/
dispute (noun) /dspjut/
Unit 6 Top cities
Building rapport
Are you [a sports fan/keen golfer, etc.] too?
Who do you work for?
Have you been to …?
It must be very interesting.
English365 Student’s Book 3
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Wordlist
1
Economic issues
consumer goods
economic environment
education (noun) /edυkeʃən/
housing (noun) /haυzŋ/
medical and health considerations
natural environment
political and social environment
public services and transportation
recreation (noun) /rekrieʃən/
socio-cultural environment
council department
economic policy
election campaign
general election
global citizen
global economy
Head of State
health authority
international relations
Leader of the Opposition
local authority
Member of Parliament
political party
strategic partnership
trade and investment
Presenting 2: Structuring
State the subject of your presentation
I’m going to talk about …
My intention is to give a short
presentation.
Say how long you will talk for
My talk will last for about [ten minutes /
half an hour, etc.].
I’ll only talk for [ten minutes / 15
minutes, etc.] or so.
Signal the parts of the talk
First I’m going to …
Then I’ll talk about …
Finally, I’ll conclude with …
Say if the audience can ask questions or discuss
things
Please ask questions at any point.
We can spend some time later on
questions and a discusssion.
Temperature
boiling (adj) /bɔlŋ/
chilly (adj) /tʃli/
cool (adj) /kul/
freezing (adj) /frizŋ/
hot (adj) /hÉ’t/
mild (adj) /mald/
warm (adj) /wɔm/
Light
bright (adj) /brat/
clear (adj) /klÉ™
r
/
cloudy (adj) /klaÏ…di/
dull (adj) /dl/
hazy (adj) /hezi/
sunny (adj) /sni/
bright sunshine
gale force
heavy rain
low temperatures
strong winds
sunny periods
thick fog
weather forecast
electricity (noun) /lektrsti/
public transport
traffic congestion
water (noun) /wɔtə
r
/
cinema (noun) /snəmə/
leisure (noun) /leÉ™
r
/
restaurant (noun) /restərɒnt/
theatre (noun) /θətə
r
/
sport (noun) /spɔt/
censorship (noun) /sentsəʃp/
limitations on freedom
crime (noun) /kram/
law enforcement
political stability
banking services
currency exchange
Unit 11 Quality control
Quality assurance
automated (adj) /ɔtəmetd/
cost savings
customer needs
efficient (adj) /fʃənt/
experienced (adj) /kspəriəntst/
feedback (noun) /fidbk/
handmade (adj) /hndmed/
highly trained
labour-intensive (adj) /lebərntentsv/
market research (noun) /mɑkt rstʃ/
professionally trained
production oriented
skilled (adj) /skld/
specialist school
quality monitoring
visual checks
Meetings 1: Listening and helping
understanding
Show you understand
OK.
Right.
I think I understand that.
I see.
Of course.
Thanks, that’s all very useful
I understand.
Sure.
Paraphrasing
So what you mean is …
Do you mean …?
So is that …?
So, in other words …
accommodation (noun) /əkɒmədeʃən/
furniture (noun) /fntʃə
r
/
climate (noun) /klamət/
natural disaster
air pollution
medical services
medical supplies
waste disposal
Unit 9 How’s the weather?
Listening
Show that you’re listening
Right.
That’s great. I’m glad to hear it.
Sounds fantastic!
Check your understanding
But I thought …
Where exactly did … ?
Manage the process
Well, it sounds as if …
The weather
Rain
drizzle (noun) /drzl/
heavy showers /hevi ʃaυəz/
light showers /lat ʃaυəz/
thunderstorm (noun) /θndəstɔm/
Winter weather
frost (noun) /frÉ’st/
hail (noun) /hel/
ice (noun) /as/
sleet (noun) /slit/
snow (noun) /snəυ/
currency (noun) /krəntsi/
inflation (noun) /nfleʃən/
the manufacturing sector (noun)
/ðə mnjυfktʃərŋ sektə
r
/
organised labour
privatisation (noun) /pravtazeʃən/
public services (plural noun)
/pblk svsz/
renationalisation (noun)
/rinʃ
É™
n
É™
lazeʃ
É™
n/
the service sector (noun)
/ðə svs sektə
r
/
skills shortage
stable (adj) /stebl/
unemployment (noun) /nmplɔmənt/
Unit 8 Twin towns
Politics
Chamber of Commerce
city council
community group
2
Wordlist
English365 Student’s Book 3
© Cambridge University Press 2005
Unit 12 I was a couch potato
Dealing with ‘no’
Take your time
I understand that you’re trying to help.
I’d really prefer to …
Examine the consequences
Can you tell me why not?
Can you tell me when [he/she / Mr Jones,
etc.] will be available?
Change direction
Is there anyone else I can talk to?
I’d rather do it myself this time.
TV and TV programmes
brat (noun) /brt/
broadcaster (noun) /brɔdkɑstə
r
/
cartoon (noun) /kɑtun/
celebrity (noun) /slebrti/
chat show (noun) /tʃt ʃəυ/
contestant (noun) /kəntestənt/
cookery (noun) /kυkəri/
documentary (noun) /dɒkjυmentəri/
exploit (verb) /eksplɔt/
fly-on-the-wall documentary (noun)
/fla ɒn ðə wɔl dɒkjυmentəri/
game show (noun) /em ʃəυ/
hoax (noun) /həυks/
live sport /lav spɔt/
makeover (noun) /mekəυvə
r
/
police drama /pəlis drɑmə/
quiz show (noun) /kwz ʃəυ/
reality show (noun) /rilti ʃəυ/
series (noun) /səriz/
sitcom (situation comedy) (noun)
/stkÉ’m/
soap (noun) /səυp/
studio debate /stjudiəυ dbet/
viewer (noun) /vjuÉ™
r
/
winnings (plural noun) /wnŋz/
progress meeting
quality control
halt (verb) /hɔlt/
inspection (noun) /nspekʃən/
pledge (verb) /pled/
point out (phrasal verb) /pɔnt aυt/
recall (verb) /rkɔl/
refund (noun) /rifnd/
settlement (noun) /setlmənt/
small print (noun) /smɔl prnt/
upfront (adv) /pfrnt/
voucher (noun) /vaυtʃə
r
/
warranty (noun) /wɒrənti/
carry out research
come to a decision
evaluate performance
get/give the go-ahead
get/keep in touch with someone
meet/miss deadlines
sort out problems
work out a schedule
Negotiating 1: Stating positive expectations
and preferences, suggesting alternatives
State positive expectations
We think … will be very successful.
We expect to have a good working
relationship.
We’re confident that …
We think that we share the same aims.
State preferences
It would be good to …
We think the best option would be …
Our main concern is …
We’d like to see …
We’d like to suggest …
Suggest alternatives
Another way of doing that would be to …
We’d like to consider an alternative to
that idea.
There are a number of possibilities.
Alternatively, …
A [second/third, etc.] possibility is …
Unit 17 The marketing mix
Marketing 1
advertising (noun) /dvətazŋ/
benefit (noun) /benft/
competition (noun) /kɒmpətʃən/
competitive environment
consumer (noun) /kənsjumə
r
/
consumer group (noun)
/kənsjumə
r
rup/
economy (noun) /kɒnəmi/
economy pricing /kɒnəmi prasŋ/
franchise (noun) /frntʃaz/
franchise agreement
leaflet (noun) /liflət/
location (noun) /ləυkeʃən/
marketing mix
marketplace (noun) /mɑktples/
market research (noun) /mɑkt rstʃ/
position (verb) /pəzʃən/
poster (noun) /pəυstə
r
/
premium (adj) /primiəm/
premium brand /primiəm brnd/
product positioning
target (verb) /tɑt/
target audience
weakness (noun) /wiknəs/
Presenting 3: Using visual supports
flowchart (noun) /fləυtʃat/
graph (noun) /rɑf/
map (noun) /mp/
pie chart (noun) /pa tʃɑt/
table (noun) /tebl/
Introduce the picture
This [graph/table, etc.] shows …
Look at this [pie chart/map, etc.].
Here you can see a [map/flowchart, etc.].
Highlight the main points
We can see that …
We can compare …
The largest segment on the chart is …
Unit 15 Are customers always
right?
Complaining
Be clear about the problem and the result you
want
There is a problem with …
I’d like you to do something about it.
Don’t give up if you think you are right
I’m very disappointed with …
It’s not a very good start to …
Praise if the complaint is dealt with well
Thank you. Yes, I’d be happy with that.
I appreciate the way you’ve responded.
Consumer issues
admit responsibility
best buy
breach (verb) /britʃ/
claim (noun) /klem/
compensation (noun) /kɒmpənseʃən/
defect (noun) /difekt/
delay (noun) /dle/
deposit (noun) /dpÉ’zt/
entitle (verb) /ntatl/
expiry (noun) /kspaəri/
fine (noun) /fan/
Unit 14 Project management
Project management
budget (noun) /bdt/
deadline (noun) /dedlan/
get the go-ahead /et ðə əυəhed/
monitor (verb) /mÉ’ntÉ™
r
/
progress (noun) /prəυres/
recruitment (noun) /rkrutmənt/
schedule (noun) /ʃedjul/
sort out (phrasal verb) /sɔt aυt/
stakeholder (noun) /stekhəυldə
r
/
team management
aims and objectives
contingency plan
cost-benefit analysis
Gantt chart
monitoring and controlling
Unit 18 Wish you were here
Persuading
Make it attractive
It’s just fantastic [seeing/being/playing,
etc.] …
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3
It really is an incredible way to …
Make it personal
I honestly believe you’d enjoy it.
You’d really get on with the other guys.
Repeat the message
Let me show you …
It’s up to you but I’d love you to come.
Holidays and holiday problems
appear (verb) /əpə
r
/
look (verb) /lÏ…k/
avoid (verb) /əvɔd/
keep away from
break (verb) /brek/
smash (verb) /smʃ/
grab (verb) /rb/
snatch (verb) /sntʃ/
inspect (verb) /nspekt/
check (verb) /tʃek/
learn about /ln əbaυt/
get to know /et tu nəυ/
look out (phrasal verb) /lÏ…k aÏ…t/
keep your eyes open
reserve (verb) /rzv/
book (verb) /bÏ…k/
select (verb) /slekt/
choose (verb) /tʃuz/
take away (verb) /tek əwe/
remove (verb) /rmuv/
direct marketing
internet marketing
market research
market segmentation
mass marketing
relationship marketing
sales promotion
Meetings 2: Teleconferencing
Begin with small talk
How’s it going?
How’s the weather in …?
Ask for opinion
What do you think about …?
Ask for repetition
What did you say?
Can you repeat what you said about …?
Summarise at the end
So we’ve agreed …
To sum up, there are three things to do.
First … Then … Later …
I’ll send a summary by email.
Let’s sum up …
In summary …
In conclusion then, three points …
hardback (noun) /hɑdbk/
intractable (adj) /ntrktəbl/
library (noun) /labrəri/
non-fiction (noun) /nɒnfkʃən/
novelist (noun) /nɒvəlst/
paperback (noun) /pepəbk/
pattern (noun) /ptən/
poet (noun) /pəυt/
plot (noun) /plÉ’t/
put down (phrasal verb) /pÏ…t daÏ…n/
recommend (verb) /rekəmend/
be selling handsomely
be set in [Moscow/London, etc.]
single out (phrasal verb) /sŋl aυt/
suspense (noun) /səspents/
turn out (phrasal verb) /tn aÏ…t/
word of mouth
Unit 23 Children’s world
Meetings and conferences
Before the meeting
arrange venue
fix up accommodation
plan agenda
planning (noun) /plnŋ/
registration (noun) /redstreʃən/
send out invitations
During the meeting
interpreting (noun) /ntprtŋ/
networking (noun) /netwkŋ/
provide refreshments
provide technical support
simultaneous (adj) /sməlteniəs/
video link
After the meeting
plan next meeting
study feedback
write report
People
administrative support
chair (noun) /tʃeər/
delegate (noun) /delət/
organising committee
PA (noun) /pie/
Unit 21 The Curious Incident of the
Dog in the Night-time
Dealing with people who are difficult to
understand
Make sure the person understands how much
you know
I’m sorry but I don’t understand …
Assume that I don’t know much about …
Ask them to explain difficult words
The …? What’s that?
Can you explain that, please? What’s
the …?
Ask them to explain instructions and ask
questions to check you’ve understood
Can you talk me through what to do
exactly?
Where’s the …? Is it at the [top/bottom,
etc.]?
Books and reading
be about [dogs / life in Japan / cooking,
etc.]
award (noun) /əwɔd/
bookshop (noun) /bυkʃɒp/
browse (verb) /braÏ…z/
character (noun) /krəktə
r
/
characterisation (noun)
/krəktərazeʃən/
empathy (noun) /empəθi/
entanglement (noun) /ntŋlmənt/
fiction (noun) /fkʃən/
flip through (phrasal verb) /flp θru/
gift (noun) /ft/
bother (verb) /bɒðə
r
/
deter (verb) /dt
r
/
distract (verb) /dstrkt/
hide (verb) /had/
leave (verb) /liv/
lock (verb) /lÉ’k/
minimise (verb) /mnmaz/
report (verb) /rpɔt/
charter flight
food poisoning
money belt
package holiday
service charge
shopping area
tour operator
tourist sight
travel insurance
youth hostel
conference (noun) /kɒnfərənts/
congress (noun) /kÉ’Å‹res/
security (noun) /skjυərti/
teleconferencing (noun)
/telikɒnfərəntsŋ/
translation (noun) /trnzleʃən/
Unit 20 Everybody’s business
Marketing 2
after-sales service
brand image
brand name
business-to-business marketing
consumer product
consumer research
customer satisfaction survey
database tools
arrange another meeting
complete the registration process
fill in a feedback form
keep to the agenda
pay attention to security
study the feedback
write up a report
4
Wordlist
English365 Student’s Book 3
© Cambridge University Press 2005
Negotiating 2: Bargaining and reaching a
compromise
Making suggestions
We’d like to suggest …
Can we say …?
What about …?
Bargaining
If you …, we’ll …
Reaching a compromise
We accept that …
OK, then we’ll …
We agree to …
environmental impact
mass marketing
maintain relationships
PR strategy
public relations
relationship marketing
shelf life
sustain relationships
target audience
Personal finance
agreement (noun) /ərimənt/
deal (noun) /dil/
angry complaints
uproar (noun) /prɔr/
attraction (noun) /ətrkʃən/
charm (noun) /tʃɑm/
get smaller
shrink (verb) /ʃrŋk/
make worse
aggravate (verb) /rəvet/
number (noun) /nmbÉ™
r
/
proportion (noun) /prəpɔʃən/
receive (verb) /rsiv/
draw (verb) /drÉ”/
speed (noun) /spid/
pace (noun) /pes/
accountability (noun) /əkaυntəblti/
high moral standards
ethics (plural noun) /eθks/
honesty (noun) /ɒnəsti/
integrity (noun) /nterəti/
openness (noun) /əυpənəs/
transparency (noun) /trnsprəntsi/
plan (noun) /pln/
strategy (noun) /strtədi/
stakeholder (noun) /stekhəυldə
r
/
welfare (noun) /welfeÉ™
r
/
Meetings 3: Summarising and closing
Indicate the end of a meeting
Let’s close the meeting now.
Time’s running out.
Summarise
We’ve agreed that …
The main point is …
To sum up the discussion …
Ask for questions
Any questions?
Any other points anyone wants to make?
Sound positive
This has been really useful.
It’s been a good meeting.
We can look forward to the future.
We’ve made some very useful decisions.
Look ahead
The next step will be …
We should fix another meeting.
We’ll have another meeting soon.
Get in touch if you need …
There’ll be a report.
Unit 24 Going up?
Dealing with conflict
Try to make things better
I really am sorry.
I guess I should have …
Don’t give in
It would be a real pity to …
Try and see it from my point of view.
Try not to accept too much pressure
You have to agree that it’s not always
possible.
I’m glad that you accept my point.
Suffixes
negotiation (noun) /nəυʃieʃən/
negotiate (verb) /nəυʃiet/
operation (noun) /ɒpəreʃən/
operate (verb) /ɒpəret/
operational (adj) /ɒpəreʃənəl/
organisation (noun) /ɔənazeʃən/
organise (verb) /ɔənaz/
organisational (adj) /ɔənazeʃənəl/
pension (noun) /pentʃən/
progression (noun) /prəreʃən/
progress (verb) /prəυres/
qualification (noun) /kwɒlfkeʃən/
qualify (verb) /kwÉ’lfa/
succession (noun) /səkseʃən/
succeed (verb) /səksid/
Your education
apply to university
be awarded a doctorate
complete a Master’s degree
go to nursery school / kindergarten
go to university /əυ tu junvsti/
graduate from university
move to secondary school
sit university entrance exams
start primary school /stɑt praməri skul/
study for a higher degree
write doctoral thesis /rat dɒktərəl θiss/
company/private/state pension
interest rate
fixed/variable rate
health/accident/car insurance
investment property
ethical/foreign investment
current/savings/deposit account
income/Value Added/inheritance tax
student/personal/fixed interest loan
earn money
get into debt
make [weekly/monthly, etc.] contributions
open a bank account
pay (money) into an account
pay into a pension fund
repay money
save money
save for retirement
take out a loan
Unit 29 Talk to a lawyer
Legal issues
acquisition (noun) /kwzʃən/
appeal (verb) /əpil/
bankrupt (adj) /bŋkrpt/
breach copyright
claim compensation
be cleared
company law
contract (noun) /kÉ’ntrkt/
court (noun) /kɔt/
draw up a contract
employment law
joint venture
judge (noun) /dd/
lose a case
merger (noun) /mdÉ™
r
/
patent (noun) /petənt/
sue (verb) /su/
Unit 27 When I’m 74
Giving feedback
Give focused praise
I particularly liked the way you …
Identify obstacles
What did you find most difficult about
it?
Is there anything else you think you
should work on for next time?
Define an action plan
[Reading/Deep breathing, etc.] can be very
helpful.
I’m sure [reading/practising, etc.] can
help.
Unit 26 Public relations
Public relations
build relationships
English365 Student’s Book 3
© Cambridge University Press 2005
Wordlist
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